Manual page · FAQ

Frequently asked

Short answers to the questions we hear most. Still stuck? Reach a human on the contact page.

Orders & payment

What currency are prices in?: Every price, shipping fee, and total on the site is in US Dollars (USD). Taxes where applicable are shown at checkout.
How can I pay?: Checkout supports card (through a secured Stripe-hosted flow) and PayPal. We never store your full card details.
Can I change or cancel an order?: Yes, if it hasn't shipped. Email us as soon as possible and we'll cancel and refund. After dispatch, use our Returns Policy.

Where do you ship from?: We ship from Miami, FL. US delivery is typically 3–7 business days after dispatch.
Is shipping free?: US shipping is a flat $6 USD, and free on orders of $55 USD or more. International rates are shown at checkout.
Will I get tracking?: Yes. A tracking link is emailed when your label is created. Allow up to 24 hours for the first scan.

Are these safety or protective products?: No. Everything we sell is a general commute carry or storage accessory. We do not sell helmets, lights, brakes, or any certified safety gear, and make no protective claims.
What's your return window?: 14 days from delivery on unused items in original packaging. See the Returns & Refunds page for details.
Do items fit every bike?: Most straps and pouches are adjustable. Each product page lists dimensions under Field Notes so you can check fit before buying.